40: Are We Measuring What Matters? (Jim Harenchar)
Topics Covered:
• Golf as a growth engine: post-COVID trends, off-course vs. on-course participation, and product development opportunities
• Why DMOs need to adapt to shifting demographics and behaviors
• The problem with vanity metrics, over-attribution, and last-click bias
• ROI vs. awareness: why both matter but need different yardsticks
• Challenges with funding models, resource constraints, and vendor overload
• Agency dynamics, incentive misalignment, and the role of experimentation budgets
• A call for industry-wide frameworks and shared measurement models
Notable Quotes:
• “You wouldn’t measure success for hunting the same way you’d measure success for farming.” – Stuart
• “Sometimes we’re not promoting golf—we’re promoting a bad golf experience.” – Adam
• “If we continue to do the same things, expecting the same results, we’re fooling ourselves.” – Stuart
• “Awareness is valuable. Without it, no one can transact with you.” – Adam
• “Let’s stop selling silver bullets and start selling collaboration.” – Stuart
Next Up:
Stuart and Adam will be live at ESTO—bring your questions, your hot takes, and your love for the Stu’s News jingle. Yes, there might be swag.