Jay has been in the travel industry since 1974, beginning his career operating camping programs for students throughout North America. Jay moved to Massachusetts in 1987 with his family and shortly after started up Sports Travel and Tours. The business first began with group trips primarily for baseball and expanded quickly to include most other major sports. The business has a specific niche, tapping into the passion of the sports fan experiencing games and events live.

Jay also serves on the executive committee of NTA, where he has served in a number of capacities, including board chair.

On this episode of Destination on the Left, I talk with Jay Smith about the importance of seemingly random conversations and just being willing to talk to people. Opportunities abound when you are open to a conversation. You never know where those casual chats might lead. Jay has built a thriving travel business on this simple principle.

What You Will Learn:

• The beauty of TTP and TTMP (Talk To People, then Talk To More People)
• How to exceed people’s expectations so they return to your service
• Diversifying to weather changes in the market
• Learning how to get to “yes”
• Using co-opetition to play to your strengths and let others play to theirs

Full show notes available here: https://breaktheicemedia.com/podcasts/jay-smith/