On this special edition of the Suite Spot, we host Travel Media Group’s Vice President and General Manager, Dana Singer. Ryan Embree and Dana share thoughts on what sets the Travel Media Group experience apart for our hotel partners. Ryan and Dana take a trip down memory lane and reflect on Travel Media Group’s successes and achievements of the last decade. Dana shares her vision for the culture at Travel Media Group and how that culture impacts our hotel partnerships. Dana also gives a sneak peek on what she is most excited about in the new decade and what to expect. To get more information about working with TMG or to submit a question or topic for future episodes, call or text 407-984-7455. Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognition software and human editing and may contain errors. Before republishing quotes, we ask that you reference the audio. Ryan Embree: Welcome to Suite Spot, where hoteliers check-in and we check out what's trending in hotel marketing. I'm your host, Ryan Embree. Hello everyone, welcome to another episode of the Suite Spot. We got a great episode for you today. It is long overdue, we have a special new guest with us today, she is VP and General Manager at Travel Media Group and that's Dana Singer. Thank you so much for joining us today on the Suite Spot, like I said, it's long overdue, but we're super happy that you decided to join us. Dana Singer: Yeah, thanks Ryan. It's great to be here, I've been looking forward to it for a while now and can't think of a better way to kick off the new year. Ryan Embree: Absolutely, new year and new decade as we talked about in the last episode. And we're going to go right into it and with this being your first time, what we like to do with our new guests is give a little bit of background about your experience at Travel Media Group, the role that you have as Vice President and General Manager of Travel Media Group. Can you just give us a little insight on that? Dana Singer: Sure. Yeah, I joined Travel Media Group back in December of 2012 and it was at a time when the business was at a really important inflection point in terms of the emerging trends in hotel marketing and what we needed to do to ensure our longterm success. And it was at this time that we realized the need to expand our offerings and to begin to make even greater investments into product development. So after implementing a full restructuring of our sales and service teams to best meet the needs of today's hoteliers, all across the US. I had the opportunity to move into my current role, where I head up our overall vision and implementation of strategies. Ryan Embree: And you mentioned that inflection point and especially around that 2012, we were seeing a lot of digital trends really start to emerge. Travel Media Group as a company has really evolved significantly under your leadership. Can you share with us a little bit more about that evolution and the vision for what you see as next? Dana Singer: It's always inspiring to look back at our journey and how we got to where we are today and for over 35 years TMG has been dedicated to helping hoteliers attract more guests and this is a really important foundation for us. Today our business is all about providing our partners with a competitive edge through marketing and business insights to help them effectively manage guest feedback. And our commitment to exclusively serving the hotel industry is something that we're very, very passionate about. Our expertise and understanding the importance of managing the hotel guest experience has resulted in the development and continuous innovation of best in class solutions. Ryan Embree: That's one of the things that I have a lot of pride in working Travel Media Group cause I feel like obviously we've had that shift of solutions,