In this episode of the Suite Spot, we dedicate our time to helping hoteliers navigate through major changes and transitions that happen at their properties. Host Ryan Embree is joined by Client Success & Operations Manager Edwin Pomales to discuss overcoming 5 major challenges that most hotels face at one time or another. From planned changes like renovations and flag transitions to unexpected changes like employee turnover and natural disasters, Ryan and Edwin cover it all. They share several examples of how Edwin’s client success team at Travel Media Group supports our hotel partners through these challenging times and they give tips on how to minimize disruption for your hotel business. If you are experiencing any one of these significant changes at your hotel and have a question about how to best handle it, call or text us at 407-984-7455. Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognition software and human editing and may contain errors. Before republishing quotes, we ask that you reference the audio. Ryan Embree: Welcome to Suite Spot where hoteliers check-in and we check out what's trending in hotel marketing. I'm your host, Ryan Embree. Hello everyone and welcome to another episode of the Suite Spot, I'm your host, Ryan Embree. Today we have a great episode for you, could be a little bit stressful on some of the stuff that we're talking about, but ultimately it's gonna help you in challenging times at your hotel. So with me today, I brought in Edwin Pomales, who is our client success and operations manager. Edwin, you've been on the Suite Spot now several different times for several different subjects, but wanted to welcome you in again for today's episode. Edwin Pomales: Yeah, glad to be back, Ryan. Thank you for the invite and I'm really excited to talk about these things. And I think you're right, sometimes it can be stressful at the property level. So I think it's some really good information we're going to go over today. Ryan Embree: Absolutely, so let's go ahead and just start with your client success team. Where do you see their role when it comes to helping our partners with their hotel marketing? Edwin Pomales: First and most importantly it's going to be there for support, during the different things that are happening on the property level. It is important that we're able to be there for GMs and owners to help them through situations that may be unique to their property, but we may be more accustomed to being that we work with so many properties. And on the flip side really integration, just making sure that any processes that they have in place at the property level, the full staff knows about it, everybody is familiar with the goals of it, and with that comes follow up on a regular basis. So support and integration of ideas are two major goals for our client success team. Ryan Embree: And that's what we're going to talk about today because hotels are 365 days a year, 24/7. When you have a business like that, things can change in a moment's notice. So that's where your team comes in. Kinda helps ease that tension, that seamless transition. And when those major changes do happen, we have processes in place to make sure that it doesn't get too overwhelming because we know the day to day life of a hotelier is overwhelming as it is, now you add all of these changes to it, it can really have an impact. We want to make sure that impact is as small as possible. So what we're going to do today, just to set the agenda, not to put you on the spot Edwin, but we're going to go through five major changes that happen in the hotel industry. Some of these changes are planned and some of them are unplanned. So we're going to walk through each one of those and we're going to talk about tips and best practices that your team uses from Travel Media Group's end on how we deal with this for our par...