11: Will DOGE Destroy the DMO?

In this engaging and provocative episode of Destination Discourse, Stuart Butler and Adam Stoker welcome back industry veteran Will Seccombe for a deep dive into the emerging challenges facing destination marketing organizations (DMOs). They discuss how shifting narratives around government efficiency, financial transparency, and public accountability could reshape the tourism industry. With “DOGE” (Department of Government Efficiency) audits on the horizon, the hosts explore how DMOs can prepare for increased scrutiny while driving community impact.

1. The Government Efficiency Reckoning:

 • The hosts unpack the concept of “DOGE” audits and their implications for DMOs.
 • With heightened media attention and political pressure on government budgets, DMOs could become targets of investigations into perceived inefficiencies.

2. Proactive Accountability:

 • The team discusses why DMOs must be prepared for audits that go beyond financial compliance.
 • They explore strategies for justifying budgets, optimizing operations, and shifting internal mindsets from reactive defense to proactive transparency.

3. The Power of Public Perception:

 • They emphasize the importance of winning the “court of public opinion” by communicating the real impact of DMOs on their communities.
 • Success stories from tourism-driven businesses can become powerful defenses against public criticism.

4. Transparency Through Storytelling:

 • DMOs must combine data-driven insights with human-centered stories to demonstrate their economic and social value.
 • Adam highlights the potential of building a “local content army” to amplify the DMO’s message within the community.

5. Rethinking Budgeting and Strategy:

 • The group advocates for a “zero-based budgeting” approach that evaluates every expense from scratch.
 • They challenge DMOs to audit not only their budgets but also their long-standing marketing strategies and programs.

Memorable Quotes:

 • “It’s not just about the audits. The real battleground is the court of public opinion.” — Stuart Butler
 • “If it becomes cool to question government spending, we need to make it cooler to show our community impact.” — Adam Stoker
 • “The worst thing we can do is stick our heads in the sand. We need to be ready, transparent, and proactive.” — Will Seccombe

Actionable Takeaways for DMOs:

 • Audit Your Processes: Evaluate not just financials but operational efficiencies, marketing strategies, and community impact.
 • Tell Better Stories: Use data-backed narratives and testimonials from local businesses to build public support.
 • Engage Community Ambassadors: Build relationships with trusted community leaders and influencers to champion tourism’s value.
 • Prepare for the Spotlight: Assume that scrutiny is coming and build internal processes accordingly.