An innovative event and tradeshow solutions and products company is seeking a creative, approachable, and genuine leader to serve as the new Vice President of Client Experience.

This role presents an exceptional opportunity for a motivated individual to leverage their strong communication skills, strategic decision-making abilities, and client-centric approach to drive business growth and foster lasting relationships. The ideal candidate will thrive in a fast-paced environment, excel in prioritizing tasks and deadlines, and demonstrate a passion for communicating and delivering exceptional client experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategize

• Develop and execute effective sales strategies, leveraging analytical skills to identify opportunities and creative skills to develop value propositions and messaging to pitch prospects and current clients.
• Leverage existing relations to drive sales and impact organizational growth.
• Manage inbound and outbound lead generation efforts
• Build account strategic goals from the client’s POV and align them to our people process and products.
• Establish and grow existing client portfolios through proactive outreach and relationship-building efforts to identify and sell additional opportunities.
• Draft presentations, proposals, and portfolio examples; leverage sales materials for pursuit.

Manage and Lead

• Lead projects from inception to completion, demonstrating proficiency in proposal writing, client discovery, design process, account mapping, and team relationship alignment.
• Serve as clients’ primary point of contact, reflecting and conveying their strategic event requirements in all communications, internally and externally, including but not limited to facilitating kick-off meetings, pre-production meetings, and other ad hoc communications throughout the project lifecycle.
• Collaborate and communicate with internal and external stakeholders to ensure seamless knowledge transfer during the pre-sales process and throughout the entire customer retention lifecycle.
• Overall account management with clients, vendors, and cross-functional internal teams to ensure seamless communication, collaboration, execution, and client satisfaction.

QUALIFICATIONS:

• Bachelor’s degree in business administration or a relevant field.
• A minimum of 6-8 years of work experience in direct sales, agency, or client/account management roles.
• Event industry experience is required, as well as a proven track record of exceeding expectations.
• Demonstrated ability to organize, maintain, and communicate budgets and P&L.
• Exceptional verbal and written communication skills, providing information effectively and making persuasive presentations.
• Strong decision-making skills and the ability to manage priorities and deadlines and multitask in a fast-paced environment.
• Demonstrated adaptability, professionalism, and problem-solving abilities, with a keen attention to detail and the capacity to work independently or as part of a team.
• Proficiency in Google Drive (Docs, Sheets, Chat, Meet), Microsoft Office (Word, PowerPoint, Excel), Box, and Salesforce.

If interested in learning more about this great opportunity, please contact our SearchWide Global Executive listed below or use the link to apply.

Reference #4149

Location: Remote

Contact: Andrea Christopherson, Global Head of Experiential, Tradeshows, Events & Venues, info@searchwideglobal.com